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Social CRM adoption and its impact on performance outcomes: a literature review

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European criteria for assessing Enterprise Resource Planning (ERP) Systems: Preliminary Results from Multiple Empirical Studies., , and . Bled eConference, page 19. (2009)SMEs Perspective on Business Model Innovation., , , , and . Bled eConference, page 2. University of Maribor Press / Association for Information Systems, (2018)The digital transformation journey: content analysis of Electronic Markets articles and Bled eConference proceedings from 2012 to 2019.. Electron. Mark., 30 (1): 29-37 (2020)ERP Systems Selection Criteria: A Comparative Study of Slovak and Slovenian SMEs, , and . IDIMT – Managing the Unmanagable, Jindřichův Hradec, Institut für Systems Engineering and Automation, Johannes-Kepler-Universität Linz, page 131-142. (2008)COVID-19-Related Challenges in Business Information Systems Education: Experiences from Slovenia., , , , , and . BIS (Workshops), volume 444 of Lecture Notes in Business Information Processing, page 73-78. Springer, (2021)Active Learning Model for Teaching B2B E-Marketplaces., , and . J. Inf. Syst. Educ., 16 (1): 103-108 (2005)Gap Analysis Methodology for Identifying Future Ict Related eGovernment Research Topics - Case of Öntology and Semantic Web" in the Context of eGovernment., , and . Bled eConference, page 27. (2007)SMEs business model innovation: does enterprise size matter?, , , , and . Bled eConference, page 8. University of Maribor Press / Association for Information Systems, (2019)What drives SMEs to innovate their Business Models? A Multiple Case Study of Slovenia., , , , and . Bled eConference, page 8. (2016)Factors Facilitating Successful Adoption Of eMarketplace By SMEs: The Case In Slovenia., and . Bled eConference, page 18. (2004)