Virtual wards are increasingly being used by the NHS to provide care to patients where they live, whether in a care setting or at home. The NHS has been set a target of 40–50 virtual wards per 100,000 people and, more immediately, to scale up capacity ahead of next winter, to above 10,000 beds by this autumn. This report sets out the critical factors needed to enable the NHS to succeed in achieving these targets and to make virtual wards a sustainable model in the longer term, where patient demand and satisfaction are met, as well as better productivity.
Although search engines sometimes highlight specific search results relevant to health, many resources remain underpromoted.5 AI assistants may have a greater responsibility to provide actionable information, given their single-response design. Partnerships between public health agencies and AI companies must be established to promote public health resources with demonstrated effectiveness. For instance, public health agencies could disseminate a database of recommended resources, especially since AI companies potentially lack subject matter expertise to make these recommendations, and these resources could be incorporated into fine-tuning responses to public health questions. New regulations, such as limiting liability for AI companies who implement these recommendations, since they may not be protected by 47 US Code § 230, could encourage adoption of government recommended resources by AI companies.
Implications for practice and research
Digital mental health interventions may be useful to complement in-person mental health services, with sufficient supports for meaningful use.
User-centred design research with adults with intellectual disabilities and supporters is needed at all phases of digital mental health intervention development and evaluation.
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Digital technologies can change how health and care organisations are structured and how they work. They can have an impact on who leaders or staff can reach and hear from: staff can be engaged over longer periods of time and across wider groups of colleagues, and leaders can quantify perceptions of services and reduce their dependency on anecdotal information.