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Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten

, , , and . Service Today, 35 (1/21): 66-67 (February 2021)

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Crowdworking Platforms in Germany: Business Insights from a Study & Implications for Society, , and . Jahrestagung des Verbands der Hochschullehrer für Betriebswirtschaft (VHB), Frankfurt am Main, Germany, (2020)Leaders, Empower Your Workforce! Analyzing Leadership in Internal Crowd Work., and . Academy of Management Annual Meeting (AOM), 1, (July 2020)Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project, , , and . International Conference on Wirtschaftsinformatik (WI), Siegen, Germany, (2019)Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach, , and . International Research Symposium on Advancing Service Research and Practice (QUIS), Karlstad, Sweden, (2019)Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research, and . International Conference on Wirtschaftsinformatik (WI), Duisburg/Essen, Germany, University of Duisburg-Essen, (March 2021)Towards Bridging the Gap between Business Model Innovation and Practice Using Hypergraph-based Modeling, , , and . INFORMS International Conference on Service Science (ICSS), (2018)Government-as-a-Platform im Kontext Bürgerbeteiligung: Konzeption, Entwicklung und Integration am Beispiel einer deutschen Smart City, and . Kommunales Open Government - Grundlagen, Praxis, Perspektiven, Büchner Verlag, Marburg, Germany, (May 2021)Hybrid Intelligence Service Support, , , , , , , and . Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten, ISF München, München, (2023)Die Digitalisierungsstraße für die Stadt der Zukunft – Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City, and . HMD Praxis der Wirtschaftsinformatik, (2019)Gestaltungsraum für proactive Smart Homes zur Gesundheitsförderung, , , , , , , and . Multikonferenz Wirtschaftsinformatik, Lüneburg, Germany, (2018)