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The Process of Business Process Management., and . Handbook on Business Process Management (2), Springer, (2015)Information Systems academics: Advocating Political Decision Making to expand Impact and Relevance?, , , , , , and . ICIS, Association for Information Systems, (2013)E-Government: Prozessoptimierung in der öffentlichen Verwaltung ; mit 16 Tabellen, , and . Springer, Berlin, (2003)Panel: Administration 21 - Public Administration in the Era of the Internet., , , , , and . ECIS, page 1194. (2000)Flexible Industrial Applications Through Model-Based Workflows., , , and . ICEIMT, volume 1 of Research Reports Esprit, page 439-448. Springer, (1997)Process Expert Training., , and . The Complete Business Process Handbook, Vol. I, Morgan Kaufmann/Elsevier, (2015)Process Engineer Training., , and . The Complete Business Process Handbook, Vol. I, Morgan Kaufmann/Elsevier, (2015)Analyse und Bewertung von DV-gestützten Abläufen durch das Simulationssystem CAPSIM.. GI Jahrestagung, volume 57 of Informatik-Fachberichte, page 718-732. Springer, (1982)Knowledge Management: Life Cycle and Implementation Techniques., and . BIS, page 76-85. Springer, (1999)Making ERP a Success., and . Commun. ACM, 43 (4): 57-61 (2000)