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Kooperatives Customer Relationship Management

. Gabler Edition Wissenschaft Dt. Univ.-Verl., Wiesbaden, 1. Aufl edition, (2006)

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CRM collaboration in financial services networks: a multi-case analysis., , and . J. Enterp. Inf. Manag., 19 (6): 591-607 (2006)Architecture for Customer Relationship Management Approaches in Financial Services., , , and . HICSS, IEEE Computer Society, (2005)Collaborative Customer Management in Financial Services Alliances., , and . AMCIS, page 480. Association for Information Systems, (2004)Success Factors in the Introduction of Standard Software in Core Processes of Banks., , , , and . ECIS, page 454-465. University of St. Gallen, (2007)Toward Improved Community-Supporting Systems Design: A Study of Professional Community Activity., , , and . IJTHI, 1 (4): 19-36 (2005)Kooperatives Customer Relationship Management. Gabler Edition Wissenschaft Dt. Univ.-Verl., Wiesbaden, 1. Aufl edition, (2006)Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts1., , , and . J. Knowl. Manag., 7 (5): 107-123 (2003)Customer Relationship Management in Business Networks: Lessons fromt eh Financial Services Industry in Germany and Switzerland., , and . MIS Q. Executive, 4 (1): 5 (2005)Mini-Track: Customer Knowledge Management., and . HICSS, IEEE Computer Society, (2005)Measuring the Utilization of Collaboration Technology for Knowledge Development and Exchange in Virtual Communities., , , and . HICSS, IEEE Computer Society, (2004)