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Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction

, , , , , , , , и . International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)

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Li Li

Li Li

Li Li

Li Li

Li Li

 

Другие публикации лиц с тем же именем

Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte, , , , и . Die informatisierte Service-Ökonomie, 1, Springer Gabler, Wiesbaden, Hessen, (2018)Take the Wheel - Technology-driven Change in the Energy Sector, , , и . International Conference on Information Systems (ICIS), (2019)Dynamic Solutions in Service Systems, , и . AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS), (2018)A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study, , , , и . Information Systems (IS), (2023)From Service Systems Engineering to Service Innovation - A Modeling Approach, и . European Conference on Information Systems (ECIS), (2019)Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation, , , и . European Conference on Information Systems (ECIS), Kristiansand, Norway, (2023)A Hypergraph-based Modeling Approach for Service Systems, , и . INFORMS International Conference on Service Science (ICSS), (2018)Moving towards a Non-Dyadic View on Service Systems and its Operationalization - Applying the Hypergraph-based Service System Model., , и . HICSS, стр. 1-8. ScholarSpace, (2020)Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees., , , и . HICSS, стр. 237-246. ScholarSpace, (2024)Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment., , , , и . DESRIST, том 13873 из Lecture Notes in Computer Science, стр. 279-293. Springer, (2023)