Some administrators claim that Reply-To munging makes it easier for users to respond to the entire list, and helps encourage list traffic. These benefits are fallacious. Moreover, Reply-To can have harmful -- even dangerous -- effects. If you think Reply-To munging is a good idea, I hope I can change your mind.
"There are many Usability Experts who want to contribute to software projects. And there are many Developers who want to make their software more usable, and as a consequence, more successful."
Jakob Nielsen's 10 general principles for user interface design. They are called "heuristics" because they are more in the nature of rules of thumb than specific usability guidelines.
J. Lumsden, and R. Maclean. Proceedings of the OTM Confederated International Workshops and Posters on On the Move to Meaningful Internet Systems: 2008 Workshops: ADI, AWeSoMe, COMBEK, EI2N, IWSSA, MONET, OnToContent + QSI, ORM, PerSys, RDDS, SEMELS, and SWWS, page 538--547. Monterrey, Mexico, Springer-Verlag, (2008)
M. Steves, E. Morse, C. Gutwin, and S. Greenberg. GROUP '01: Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, page 125-134. New York, NY, USA, ACM Press, (2001)
S. Adikari, C. McDonald, and P. Collings. OZCHI '06: Proceedings of the 18th Australia conference on Computer-Human Interaction, page 429--432. New York, NY, USA, ACM, (2006)