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User, Use & Utility Research : The digital user as new design perspective in Business & Information Systems Engineering

, , , , , , , , , , , , , and . Business & Information Systems Engineering (BISE), (2014)

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A methodology for classifying intelligent software agents., , and . ECIS, page 304-316. Euro-Arab Management School, (1998)Generic Management Challenges of Adopting IT-Shared Services., , and . AMCIS, page 281. Association for Information Systems, (2010)The Role of Information Technology in Reengineering Procurement Processes., and . ECIS, page 213-228. (1996)A product-based information management approach., and . ECIS, page 2251-2263. (2003)Managing costs and performance of IT in business groups: Towards a performance measurement model for global insurance business groups., , , and . AMCIS, Association for Information Systems, (2012)Zur Rolle der Informatik in der Digitalisierung, , and . (2017)Mobilizing customer relationship management: A journey from strategy to system design., , and . Business Proc. Manag. Journal, 13 (6): 830-852 (2007)Exploring the Shadows: IT Governance Approaches to User-Driven Innovation., , , and . ECIS, page 222. (2012)The Generative Capacity of Digital Artifacts: A Mapping of the Field., , and . PACIS, page 231. (2015)The Varying Role of IS Capabilities for Different Approaches to Application Services Outsourcing., , , and . AMCIS, Association for Information Systems, (2013)