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Disambiguation of "Li, Mahei Manhai"

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Towards designing an AI-based conversational agent for on-the-job training of customer support novices

, , , , and . International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)

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Li Li

Li Li

Li Li

Li Li

Li Li

 

Other publications of authors with the same name

Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte, , , , and . Die informatisierte Service-Ökonomie, 1, Springer Gabler, Wiesbaden, Hessen, (2018)A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study, , , , and . Information Systems (IS), (2023)Take the Wheel - Technology-driven Change in the Energy Sector, , , and . International Conference on Information Systems (ICIS), (2019)Dynamic Solutions in Service Systems, , and . AIS SIG SVC Pre-ICIS Workshop (Pre-ICIS), (2018)Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation, , , and . European Conference on Information Systems (ECIS), Kristiansand, Norway, (2023)A Hypergraph-based Modeling Approach for Service Systems, , and . INFORMS International Conference on Service Science (ICSS), (2018)From Service Systems Engineering to Service Innovation - A Modeling Approach, and . European Conference on Information Systems (ECIS), (2019)Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment., , , , and . DESRIST, volume 13873 of Lecture Notes in Computer Science, page 279-293. Springer, (2023)Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees., , , and . HICSS, page 237-246. ScholarSpace, (2024)Moving towards a Non-Dyadic View on Service Systems and its Operationalization - Applying the Hypergraph-based Service System Model., , and . HICSS, page 1-8. ScholarSpace, (2020)