These three papers suggest telemental health could be used in future response-planning to an emergency which renders face-to-face care unsafe. For it to be widely incorporated into routine care going forward, a personalised approach must be considered, which applies the ‘good’ aspects of telemental health, mitigates the ‘bad’ aspects and avoids the ‘ugly’ inequality gap it has the potential to widen. This has implications for how services could adapt and improve to accommodate telemental health.