This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
S. Scerri. Knowledge Discovery, Knowledge Engineering and Knowledge Management, volume 272 of Communications in Computer and Information Science, Springer Berlin Heidelberg, (2013)
M. Jamnekar, M. Shelke, and P. Sambhare. International Journal on Recent and Innovation Trends in Computing and Communication, 3 (3):
1621--1624(March 2015)