%0 Conference Paper %1 ls_leimeister %A Sander, Richard %A Peters, Christoph %B Conference of the European Association for Research on Services (RESER) %C Heilbronn, Germany %D 2021 %J Conference of the European Association for Research on Services (RESER) %K ai-driven ai_archetypes artificial_intelligence customer_journey itegpub pub_cpe services systematic_literature_review u3bpub %T Artificial Intelligence in the Customer Journey: A Systematic Overview of the Most Popular Use Cases Through the Creation of AI Archetypes %U https://pubs.wi-kassel.de/wp-content/uploads/2021/11/JML_842.pdf

@inproceedings{ls_leimeister, added-at = {2021-11-08T11:58:24.000+0100}, address = {Heilbronn, Germany}, author = {Sander, Richard and Peters, Christoph}, biburl = {https://www.bibsonomy.org/bibtex/2e42ba559582ef05c97f41f2b805b1aaa/ls_leimeister}, booktitle = {Conference of the European Association for Research on Services (RESER)}, eventdate = {14-15.10.2021}, eventtitle = {Conference of the European Association for Research on Services (RESER)}, interhash = {7f076f40c05e1ef9bd2b7e1319be748c}, intrahash = {e42ba559582ef05c97f41f2b805b1aaa}, journal = {Conference of the European Association for Research on Services (RESER)}, keywords = {ai-driven ai_archetypes artificial_intelligence customer_journey itegpub pub_cpe services systematic_literature_review u3bpub}, month = oct, timestamp = {2021-11-08T12:31:06.000+0100}, title = {Artificial Intelligence in the Customer Journey: A Systematic Overview of the Most Popular Use Cases Through the Creation of AI Archetypes}, url = {https://pubs.wi-kassel.de/wp-content/uploads/2021/11/JML_842.pdf}, venue = {Heilbronn, Germany}, year = 2021 }