%0 Book Section %1 KNICOP_21 %A Davenport, Dr Elisabeth %B Knowledge Networks: Innovation through Communities of Practice %C Hershey, PA %D 2004 %E Hildreth, Paul %E Kimble, Chris %I IGI Global %K CoP Community_of_Practice Ethnographic_Study Face-to-Face IS_Design_Issues IT_Platform Interaction Interface_Design Internet-Based_Technologies Invisible_Work Knowledge_Network Literacy Meetings Online_Community Situated_Learning Technology_and_Social_Issues Trust User-Centered_Design %P 256--266 %T Double Agents: Visible and Invisible Work in an Online Community of Practice %U http://www.chris-kimble.com/KNICOP/Chapters/Chapter_21.html %X This chapter reflects on work to create computer-supported Communities of Practice among small enterprises in the tourism sector and to establish a knowledge network for destination management. The work was undertaken as part of a project funded by the European Community. The author draws on recent work by Dourish in which he makes a case for an approach to design that takes account of both 'embodiment' and 'embeddedness'. An online knowledge network is embedded in a given domain, but it is also embodied in physical interactors working with machines. Novices who interact in this environment by means of ICTs are thus double agents, working in a domain but also working with artefacts. Where the 'workings' of a device are not fully understood, expectations of what may be achieved in an interaction are likely to be unrealistic; this may affect the reach and richness of a knowledge network. %& 21

@incollection{KNICOP_21, abstract = {This chapter reflects on work to create computer-supported Communities of Practice among small enterprises in the tourism sector and to establish a knowledge network for destination management. The work was undertaken as part of a project funded by the European Community. The author draws on recent work by Dourish in which he makes a case for an approach to design that takes account of both 'embodiment' and 'embeddedness'. An online knowledge network is embedded in a given domain, but it is also embodied in physical interactors working with machines. Novices who interact in this environment by means of ICTs are thus double agents, working in a domain but also working with artefacts. Where the 'workings' of a device are not fully understood, expectations of what may be achieved in an interaction are likely to be unrealistic; this may affect the reach and richness of a knowledge network.}, added-at = {2008-04-13T15:33:20.000+0200}, address = {Hershey, PA}, author = {Davenport, Dr Elisabeth}, biburl = {https://www.bibsonomy.org/bibtex/2fc2b2df9d69f4aa75091fdaabc8072fe/xckuk}, booktitle = {Knowledge Networks: Innovation through Communities of Practice}, chapter = 21, description = {KNICOP}, editor = {Hildreth, Paul and Kimble, Chris}, interhash = {3e6a98b87b0f3e3e69555d9d8629f225}, intrahash = {fc2b2df9d69f4aa75091fdaabc8072fe}, keywords = {CoP Community_of_Practice Ethnographic_Study Face-to-Face IS_Design_Issues IT_Platform Interaction Interface_Design Internet-Based_Technologies Invisible_Work Knowledge_Network Literacy Meetings Online_Community Situated_Learning Technology_and_Social_Issues Trust User-Centered_Design}, pages = {256--266}, publisher = {IGI Global}, timestamp = {2008-04-13T15:33:26.000+0200}, title = {Double Agents: Visible and Invisible Work in an Online Community of Practice}, url = {http://www.chris-kimble.com/KNICOP/Chapters/Chapter_21.html}, year = 2004 }