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Referral Web: combining social networks and collaborative filtering

, , and . Commun. ACM, 40 (3): 63--65 (March 1997)
DOI: 10.1145/245108.245123

Abstract

NUMEROUS STUDIES HAVE SHOWN THAT ONE OF THE MOST EFFECtive channels for disseminating of information and expertise within an organization is its informal network of collaborators, colleagues, and friends 1, 4, 7. Indeed, the social network1 is as least as important as the official organizational structure for tasks ranging from immediate, local problem-solving (for example, fixing a piece of equipment), to primary work functions, such as creating project teams.

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