Integration between Service Quality with Refined KANO to Improve Academic Quality at MTI
Central Asian Journal of Social Sciences and History, 4 (9):
33-40 (September 2017)Abstract
Universities require websites for their various academic programs. A source of academic data and services is the study program website. The platform is the online academic service. Magister of Industrial Engineering (MTI) UPN Veteran Yogyakarta academic services adopt this platform paradigm as an automatic service. Independent academic service without regard to time constraints. the standard of this service as a measure for a course of study. As an online academic service, every study program must have a website. The analysis of the integration of Service Quality and Kano yields the characteristics that ultimately become real customer needs. To determine the suggested activities that should be taken, the outcomes of this integration are then converted into the Refined Kano category. Strong traits with Kano's attractive, must-have, and one-dimensional categories are those that turn out to be actual client needs. There are 12 attributes that need to be given priority as true customer needs, according to the findings of the integration of Service Quality and Refined Kano.