A Qualitative Exploration of Communication Dynamics within an Engineering Institution: An Interview-Based Approach
International Journal of Recent Innovations in Academic Research, 8 (4):
1-7 (апреля 2024)DOI: https://doi.org/10.5281/zenodo.11059896
Аннотация
This study explores communication dynamics within an engineering institution, specifically through understanding the relevant aspects such as organizational culture, communication flow, models, and communication practices. Qualitative interviews with employees holding different positions were conducted to investigate and understand these aspects, which allowed the participants to elaborate on their experiences and perspectives on the organization’s communication dynamics. The study utilized thematic analysis to examine the qualitative information obtained from the interviews. The findings highlight the influence of shared values, such as equality and respect, on organizational communication. Results also reveal a downward flow of information following the hierarchical structure, with some difficulties communicating through phone calls. Cultural diversity within the workplace also emerged as a barrier, although employees emphasized the importance of open-mindedness. The analysis suggests the prevalence of Berlo's SMCR model due to the linear flow of information with some feedback. Further research could explore the effectiveness of specific communication interventions and strategies in addressing the identified challenges. Overall, this study provides valuable insights into communication dynamics within an engineering organization. It also recommends some strategies for effective communication, which can enhance communication channels, improve employee relationships, and ultimately contribute to the organization's success.