Abstract

As workforce diversity increases, knowledge of factors influencing whether cultural diversity results in team performance benefits is of growing importance. Complementing and extending earlier research, we develop and test theory about how achievement setting readily activates team member goal orientations that influence the diversity-performance relationship. In two studies, we identify goal orientation as a moderator of the performance benefits of cultural diversity and team information elaboration as the underlying process. Cultural diversity is more positive for team performance when team members' learning approach orientation is high and performance avoidance orientation is low. This effect is exerted via team information elaboration.

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This article explores the impact of cultural diversity on team performance, focusing on the role of team member goal orientation. It's crucial for understanding how diverse teams at companies like Accenture can enhance performance through effective goal setting and information elaboration.

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