Article,

Exploring Communication Dynamics at an Engineering Company: An Interview-Based Study

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International Journal of Recent Innovations in Academic Research, 8 (4): 8-24 (April 2024)
DOI: https://doi.org/10.5281/zenodo.11059934

Abstract

Communication is the vital exchange of information between people, groups, or places through words or mediums that help understanding. It is essential in various aspects of life, especially in professional interactions. Communication dynamics show various aspects of a workplace depending on its communication culture, challenges, and flow of communication in the company. The researchers aim to examine how communication dynamics influence employee engagement, the role of communication culture in shaping organizational behaviour, and the flow of communication through different hierarchical levels. The study employed a qualitative approach to investigate communication dynamics within an engineering company. Through in-depth interviews with seven employees representing various roles, data was collected using a structured questionnaire. Moreover, utilizing the thematic analysis to identify the data's recurring themes provides insight into organizational communication dynamics. Noticeably, there is an exchange of information and ideas, with its circular nature, signifying the dynamic interaction where feedback and mutuality are prevalent. This study aims to ascertain the prevailing communication model within an engineering company by analyzing the gathered data meticulously and interpreting its implications. Thus, the engineering company understudy has adopted the Osgood-Schramm model, a model proposed by Charles E. Osgood and Wilbur Schramm in 1954. Lastly, this study aspires to provide recommendations for improving communication dynamics within the company. Hence, this research underscored the importance of prioritizing face-to-face communication and bolstering leadership skills among project supervisors. Moreover, implementing these strategies is crucial for ensuring both project success and organizational effectiveness.

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