%0 Journal Article %1 SpohrerMaglioEtAl07computer %A Spohrer, Jim %A Maglio, Paul P %A Bailey, John %A Gruhl, Daniel %D 2007 %J Computer %K 01821 ieee paper business service engineering management science economy zzz.ios %N 1 %P 71--77 %R 10.1109/MC.2007.33 %T Steps toward a Science of Service Systems %V 40 %X The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation.

@article{SpohrerMaglioEtAl07computer, abstract = {The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation.}, added-at = {2017-11-05T13:14:33.000+0100}, author = {Spohrer, Jim and Maglio, Paul P and Bailey, John and Gruhl, Daniel}, biburl = {https://www.bibsonomy.org/bibtex/2c8c8b8bd2698caa8918b92f71d0770f8/flint63}, doi = {10.1109/MC.2007.33}, file = {IEEE Digital Library:2007/SpohrerMaglioEtAl07computer.pdf:PDF}, groups = {public}, interhash = {fb0a74bd41a9865ecb13a73812f562ce}, intrahash = {c8c8b8bd2698caa8918b92f71d0770f8}, issn = {0018-9162}, journal = {Computer}, keywords = {01821 ieee paper business service engineering management science economy zzz.ios}, month = {#jan#}, number = 1, pages = {71--77}, timestamp = {2018-04-16T11:58:33.000+0200}, title = {Steps toward a Science of Service Systems}, username = {flint63}, volume = 40, year = 2007 }