Which factors form older adults acceptance of mobile information and communication technologies?
USAB 2009, Springer-Verlag, Berlin, Germany, (2009)Abstract
Technology acceptance has become a key concept for the successful
rollout of technical devices. Though the concept is intensively studied for
nearly 20 years now, still, many open questions remain. This especially applies
to technology acceptance of older users, which are known to be very sensitive
to suboptimal interfaces and show considerable reservations towards the usage
of new technology. This study investigates long- und short-term effects on
technology acceptance for a personal digital assistant (PDA) in older users. We
examined the influence of users’ personal factors (computer expertise, technical
self-confidence) on acceptance (long-term effects). To assess short-term effects
on acceptance, PDA acceptance was measured, after participants were given a
PDA tutor training and interacted with a simulated PDA. According to the
findings, individual factors largely determine people’s acceptance showing that
acceptance is mainly influenced by the individuals’ learning history with
technology. Though, also the tutorial training significantly affected acceptance
outcomes, especially in the older group.
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