Study and Analysis of Online Comment Data Mining and Kano Model Research
N. Vandana. International Journal of Trend in Scientific Research and Development, 5 (2):
636-641(February 2021)
Abstract
The foundation of this study is based on the Kano model. This model was initially used by making a questionnaire survey. But now a days due to vast amount of data and opinions available via the internet on the World Wide Web the model can be changed. In this study data from an e commerce site has been collected and has undergone preprocessing, sentiment analysis and then Kano evaluation to understand how to satisfy a customer. The use of the said model overcomes the disadvantages of the sentiment analysis. In this study a combination of sentiment analysis and Kano model has been done on online comment data giving us picture of how to discover the demands of a customer and also how to satisfy him. Nilza Angmo | Er. Vandana "Study and Analysis of Online Comment Data Mining and Kano Model Research" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-2 , February 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38528.pdf Paper Url: https://www.ijtsrd.com/engineering/computer-engineering/38528/study-and-analysis-of-online-comment-data-mining-and-kano-model-research/nilza-angmo
%0 Journal Article
%1 noauthororeditor
%A Vandana, Nilza Angmo | Er.
%D 2021
%J International Journal of Trend in Scientific Research and Development
%K Big Data Kano Media Mining Model Social
%N 2
%P 636-641
%T Study and Analysis of Online Comment Data Mining and Kano Model Research
%U https://www.ijtsrd.com/engineering/computer-engineering/38528/study-and-analysis-of-online-comment-data-mining-and-kano-model-research/nilza-angmo
%V 5
%X The foundation of this study is based on the Kano model. This model was initially used by making a questionnaire survey. But now a days due to vast amount of data and opinions available via the internet on the World Wide Web the model can be changed. In this study data from an e commerce site has been collected and has undergone preprocessing, sentiment analysis and then Kano evaluation to understand how to satisfy a customer. The use of the said model overcomes the disadvantages of the sentiment analysis. In this study a combination of sentiment analysis and Kano model has been done on online comment data giving us picture of how to discover the demands of a customer and also how to satisfy him. Nilza Angmo | Er. Vandana "Study and Analysis of Online Comment Data Mining and Kano Model Research" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-2 , February 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38528.pdf Paper Url: https://www.ijtsrd.com/engineering/computer-engineering/38528/study-and-analysis-of-online-comment-data-mining-and-kano-model-research/nilza-angmo
@article{noauthororeditor,
abstract = {The foundation of this study is based on the Kano model. This model was initially used by making a questionnaire survey. But now a days due to vast amount of data and opinions available via the internet on the World Wide Web the model can be changed. In this study data from an e commerce site has been collected and has undergone preprocessing, sentiment analysis and then Kano evaluation to understand how to satisfy a customer. The use of the said model overcomes the disadvantages of the sentiment analysis. In this study a combination of sentiment analysis and Kano model has been done on online comment data giving us picture of how to discover the demands of a customer and also how to satisfy him. Nilza Angmo | Er. Vandana "Study and Analysis of Online Comment Data Mining and Kano Model Research" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-2 , February 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38528.pdf Paper Url: https://www.ijtsrd.com/engineering/computer-engineering/38528/study-and-analysis-of-online-comment-data-mining-and-kano-model-research/nilza-angmo
},
added-at = {2021-04-13T13:04:52.000+0200},
author = {Vandana, Nilza Angmo | Er.},
biburl = {https://www.bibsonomy.org/bibtex/202564f2ddd3a9032facc27d14e87ce2b/ijtsrd},
interhash = {eda2be5c0cfb9c6d633cfc1a963d7a61},
intrahash = {02564f2ddd3a9032facc27d14e87ce2b},
issn = {2456-6470},
journal = {International Journal of Trend in Scientific Research and Development},
keywords = {Big Data Kano Media Mining Model Social},
language = {English},
month = feb,
number = 2,
pages = {636-641},
timestamp = {2021-04-13T13:04:52.000+0200},
title = {Study and Analysis of Online Comment Data Mining and Kano Model Research
},
url = {https://www.ijtsrd.com/engineering/computer-engineering/38528/study-and-analysis-of-online-comment-data-mining-and-kano-model-research/nilza-angmo},
volume = 5,
year = 2021
}