Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
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%0 Journal Article
%1 journals/dsj/KoufterosDHMV14
%A Koufteros, Xenophon
%A Dröge, Cornelia
%A Heim, Gregory R.
%A Massad, Nelson
%A Vickery, Shawnee K.
%D 2014
%J Decis. Sci.
%K dblp
%N 1
%P 5-48
%T Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
%U http://dblp.uni-trier.de/db/journals/dsj/dsj45.html#KoufterosDHMV14
%V 45
@article{journals/dsj/KoufterosDHMV14,
added-at = {2020-03-13T00:00:00.000+0100},
author = {Koufteros, Xenophon and Dröge, Cornelia and Heim, Gregory R. and Massad, Nelson and Vickery, Shawnee K.},
biburl = {https://www.bibsonomy.org/bibtex/22161ae8db62129481c22d49b58a366c7/dblp},
ee = {https://doi.org/10.1111/deci.12056},
interhash = {dd88c7cf814d102d6c050ae4c8d1aaba},
intrahash = {2161ae8db62129481c22d49b58a366c7},
journal = {Decis. Sci.},
keywords = {dblp},
number = 1,
pages = {5-48},
timestamp = {2020-03-14T11:58:49.000+0100},
title = {Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?},
url = {http://dblp.uni-trier.de/db/journals/dsj/dsj45.html#KoufterosDHMV14},
volume = 45,
year = 2014
}
